Purpose
Connect a CMS installation to any compatible support provider and manage tickets from the admin panel.
Support operations · Public catalog plugin
WebBlocks Support
Connect a CMS installation to any compatible support provider and manage tickets from the admin panel.
A product-level view of purpose, audience and compatibility.
Intended audience
Customers and support operators
Category: Support operations
Compatibility
- Current version: 0.3.3
- Host product: WebBlocks CMS
- CMS compatibility: ^1.75.0
- PHP: >=8.4
- License: MIT
- Catalog status: Public catalog plugin
The principal capabilities exposed by the current package.
Current capability
- Provider-independent activation
- Ticket conversations inside CMS
- Encrypted installation credential
- Explicit-consent, allowlisted diagnostics
Product boundary
Owns the support connection and ticket interaction state required by its provider contract. Commercial entitlement rules remain outside the plugin and CMS core.
Technical ownership and operational boundaries should be visible before a package is enabled.
Security boundary
Diagnostics are collected only after an administrator approves named categories. Credentials, cookies, tokens, full logs and arbitrary paths are excluded.
Documentation status
Available: README, changelog and support protocol v1.
Protocol and privacy boundaries are strong; add operator troubleshooting and provider implementation examples.